Legal

Refund Policy

This Refund Policy describes how MayMaria Consulting handles payments, cancellations, and refunds for professional consulting services provided to businesses in the United States and Canada. By engaging our services or making a payment, you agree to this policy, together with any signed proposal, statement of work (SOW), or service agreement.

Where a signed agreement and this policy differ, the signed agreement controls for that engagement.

1. Nature of Our Services

MayMaria Consulting provides professional services including, but not limited to, business strategy and planning, project management, training and development, organizational development, and leadership coaching. Fees reflect professional time, expertise, preparation, and deliverables agreed with the client.

2. Payments

  • Fees, payment schedules, and scope are set out in your proposal, invoice, or SOW.
  • Online payments may be processed securely through Stripe.
  • Invoices are due by the date stated on the invoice unless otherwise agreed in writing.
  • Late payments may result in suspension of services until balances are resolved.

3. Deposits and Retainer Fees

Some engagements require a deposit or retainer to reserve capacity and begin work. Unless otherwise stated in your agreement:

  • Deposits are applied toward the total engagement fees.
  • Deposits are generally non-refundable once work has commenced or capacity has been reserved, except as required by law or as we approve in writing.

4. Cancellations by the Client

Before work begins

If you cancel in writing before any billable work has started and before any reserved session or kickoff date, we may refund prepaid amounts less any non-recoverable costs already incurred (for example, third-party bookings or materials purchased at your request), at our reasonable discretion.

After work has begun

Once discovery, planning, coaching sessions, training delivery, or other billable work has started, fees for services already performed are non-refundable. Unused prepaid amounts for work not yet performed may be:

  • Applied as a credit toward future services within a period we specify; or
  • Refunded in part, less a reasonable cancellation fee reflecting preparation and reserved time, if agreed in writing.

5. Scheduled Sessions (Coaching, Training, Workshops)

  • Rescheduling: Please provide at least 48 hours’ notice to reschedule without charge, subject to availability.
  • Late cancellation / no-show: Sessions cancelled with less than 48 hours’ notice, or missed without notice, may be charged in full and are not refundable.
  • Our cancellation: If we must cancel a session, we will reschedule at no additional cost or provide a credit/refund for that prepaid session.

6. Project-Based Engagements

For fixed-fee or milestone projects, payment is due according to the milestone schedule. Completed milestones and accepted deliverables are non-refundable. If a project is paused or terminated early by the client, fees for work completed through the termination date remain due. Prepaid amounts for uncompleted future milestones may be refunded or credited after deducting work-in-progress and reasonable wind-down costs, as documented.

7. Satisfaction and Quality Concerns

We are committed to professional quality. If you are dissatisfied with a deliverable or service, contact us promptly (ideally within 14 days of delivery or the session) via our Contact page with specific details. We will review in good faith and may, at our discretion:

  • Revise deliverables within the original scope;
  • Provide additional support at no charge within a limited remedy period; or
  • Offer a partial credit or refund where we determine the service fell short of the agreed scope.

Refunds are not provided solely because expected business outcomes (for example, revenue growth or hiring results) were not achieved, as those depend on many factors outside our control.

8. Non-Refundable Items

Unless required by applicable law, the following are generally non-refundable:

  • Completed consulting hours, coaching sessions, or training already delivered
  • Accepted deliverables and completed project milestones
  • Third-party costs incurred on your behalf with prior approval
  • Administrative or processing fees expressly marked non-refundable

9. How to Request a Refund

To request a refund or credit:

  1. Contact us through our Contact form.
  2. Include your name, business name, invoice or payment reference, date of payment, and reason for the request.
  3. Allow a reasonable time for review (typically within 10 business days of a complete request).

Approved refunds are issued to the original payment method when possible (including via Stripe for card payments). Processing times may vary by bank or card issuer (often 5–10 business days after we initiate the refund).

10. Chargebacks

Please contact us before initiating a payment dispute or chargeback so we can resolve the issue directly. Unwarranted chargebacks for services already delivered may be contested with supporting records.

11. Changes to This Policy

We may update this Refund Policy from time to time. Updates apply to new engagements and payments made after the revised policy is published, unless a signed agreement provides otherwise.

12. Contact

Questions about this Refund Policy or a specific payment may be sent through our Contact page. MayMaria Consulting serves businesses across the United States and Canada.

See also our Privacy Policy.